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Managing Your Account

All you need to know to transfer cash, make deposits and send payments.

Account Access

How can I access my accounts?

For your Capital One 360® accounts, use your Username (Saver ID)/Customer Number and Password/Sign In PIN to manage your account(s) any of the following ways:

Where can I find the app?

Be sure to search for "Capital One" in the App StoreSM. If that doesn't do the trick, just text '360' to 80101 and we'll shoot you a link. Want to download the iPad® app? Just search for "Capital One" in the App StoreSM.

Can I use Capital One ATMs?

Sure can. 360 Checking® Customers now have access to over 2,000 fee-free Capital One ATMs in certain areas, plus 38,000 fee-free Allpoint® ATMAutomatic Teller Machines all over the U.S. And now, you can deposit checks (just checks, no cash) at all Capital One 360 Café & Capital One® Bank ATMs, too. Find a Capital One ATM near you Opens a new window.

Where are Capital One Bank branches located?

Capital One Bank has nearly 1,000 branches and over 2,000 ATMs in Connecticut, District of Columbia, Delaware, Louisiana, Maryland, New Jersey, New York, Texas and Virginia.

Can I use a Capital One Bank branch to service my Capital One 360 account(s)?

No, you can't drop into a Capital One branch for help (the nice bankers won't be able to pull up your account), but call us anytime at 1-888-464-0727 and we can help you out.

Can I transfer money between my Capital One 360 and Capital One accounts?

You can transfer money between Capital One 360 and Capital One by linking accounts, just as you do with other accounts. Transactions usually take 2 business days to be completed. Learn more Opens a new window about moving your money.

What's the Capital One 360 routing number?

For 360 Checking, 360 Savings®, business accounts, and personal loans, the routing number is the same as it's always been: 031176110. The new routing number for mortgages is: 255071981.

Is there an easy way to keep tabs on my transactions?

Of course – and we'll even give you the heads up. Get text and email alerts to keep up on transactions over an amount you set, when your balance dips below a certain amount and more. Sign up for alerts now Opens a new window.

Is there an easy way to keep tabs on my payments?

Yep, your 'Payments' tab is a one-stop shop where you can set up payments and see your payment history and pending payments for bills and loans - all from the same page.

New Sign In Process

What's changing about the way I sign in to capitalone360.com?

As part of the Capital One® family, we're making the switch from Customer Number and PIN to Username and Password.

How will I know when my sign-in process has changed?

We'll give you the heads up with an email. When it's your turn, we'll prompt you to make the switch as you sign in to capitalone360.com – just follow the steps. In the meantime, keep signing in same as usual.

Should I keep using my Customer Number and PIN with this new sign in process?

Nope. You won't need them to sign in anymore.

What are the new Username and Password requirements?

Your Username has to be between 6 and 32 characters, can be any combination of letters and/or numbers and must include at least 1 letter. Your Password has to be between 8 and 32 characters, can be any combination of letters and/or numbers and must include at least 1 letter and 1 number. No worries, you'll get all this info when you make the switch.

Why can't my Customer Number be my new Username?

We're still big fans of numbers, but your Username needs to have at least 1 letter in it.

Why can't my PIN be my new Password?

Just like your Username, your Password needs at least 1 of your favorite letters of the alphabet.

What Capital One accounts does this Username/Password change apply to?

It applies to all your Capital One® accounts, including Capital One 360®, Capital One Credit Card and Capital One Bank® accounts. Once you make the switch, you can use the same Username and Password to sign in to all your accounts.

There are two exceptions – if you have a Business account with Capital One Credit Card and/or Capital One Bank, you'll need to keep separate sign in info for that account. Also, for now, your new Username and Password will also stay separate from your Capital One Investing® sign in info.

So where do I sign in to my Capital One 360 and Capital One accounts now?

You'll continue to access all your accounts the same way you always have. HOW you sign in's the only thing that's changing.

Why don't I see my image and phrase anymore?

We've retired the image and phrase because capitalone360.com now supports Extended Validation Certificates, which is a fancy way of saying that your browser is now able to detect if the URL you visited and the website's security certificate match. If the background of your address bar is green, you can rest assured that the certificate is for a legitimate website.

For additional peace of mind, you can always click the padlock icon in your address bar and click 'View certificates' to review the website's certificate information.

What if I have another Capital One product and already have a Username and Password?

Even better. Once you make the switch to Username and Password on capitalone360.com, you can use your Username for ALL your Capital One accounts, including Capital One 360, Capital One Credit Card and Capital One Bank.

Debit Cards & Checks

What's the deal with checks?

You can continue using your old checks, but any new ones you order will say 360 Checking. And now, one 360 Checking checkbook's on us (and only 5 bucks after that one).

What if I didn't get a new 360 Checking or MONEY Debit Card?

Just give us a call at 1-888-464-0727 (8 AM to 8 PM, 7 days a week) and a Capital One 360 Associate will gladly hook you up.

Can I deactivate my Debit Card?

Sure, now you can press a button to turn your Debit Card off & on again. Sign in with your mobile app or on the website and hit a button for some added piece of mind, whether you're headed out on vacation or misplaced your card. Just turn your card off when you don't need it and back on when you do - all from your computer or mobile device. Here's how it works:

Using Capitalone360.com:

  1. Sign in to capitalone360.com with your Username (Saver ID)/Customer Number.
  2. Click on the 360 Checking account for the card you want to change.
  3. Go to the 'Debit Card' tab, click on the link to "temporarily deactivate it" and follow the steps.

Using your Capital One Mobile App:

  1. Sign in to the mobile app with your Username (Saver ID)/Customer Number.
  2. Click on the 360 Checking account for the card you want to change .
  3. Click the 'Transactions' drop-down menu, select 'Debit Card' and click the 'Temporarily Deactivate' button.

Keep in mind that when you deactivate your card, it'll take effect immediately and won't work for any purchases or ATM transactions. But don't cut up your card or throw it away - you can turn it back on anytime. Have a joint account holder? No worries, their card won't be affected since they manage it separately.

Capital One Credit Card Info

How can I view my Capital One credit card account info on capitalone360.com?

You'll see the credit card info below your other accounts on your Capital One 360 Account Summary page.

What kind of credit card info will I see on my Capital One 360 Account Summary page?

Here's what you'll see:

  • Credit card name
  • Last 4 digits of the account
  • Balance
  • Available credit
  • Due dates
  • Rewards

If you need to do more, just click on the account and sign in at capitalone.com Opens a new window.

Can I transfer funds from a Capital One 360 deposit account to pay my Capital One credit card bill?

Not yet, but we're working on it. Keep in mind you can easily set up auto payments between accounts from either your Capital One 360 Bill Pay or your Capital One credit card account.

I have more than one personal credit card account with Capital One, but can't see them all on capitalone360.com. How come?

You can't see all of your accounts because some of your credit card info doesn't match up. Just call Capital One at 1-866-750-0873 and we'll help you sort things out. Once we do that, you'll be able to check out a snapshot of all your Capital One credit card accounts on your Capital One 360 Account Summary page.

Will all Capital One credit card accounts display on the Account Summary page?

You can see your personal credit cards, but not small business cards or Capital One corporate cards.

I have other questions – can I talk to a real person?

Of course. Give us a buzz at 1-800-289-1992 and a Capital One 360 Associate will be happy to help out.

Capital One Retail Bank Info

Can I view my Capital One Bank® account info on capitalone360.com?

Sure can. On the 'Account Summary' page, you'll see your Capital One Bank info below your other Capital One 360 accounts.

What kind of Capital One Bank info will I see on my Capital One 360 'Account Summary' page?

Here's what you'll see:

  • Account name
  • Last 4 digits of the account
  • Balance

If you need to do more, just click on the account and sign in at capitalone.com Opens a new window.

Will all Capital One Bank accounts show up on my 360 'Account Summary' page?

For now, you can see all your accounts except for Passbook Savings and Small Business Accounts.

I have other questions - can I talk to a real person?

Of course. Give us a buzz at 1-800-289-1992 and a Capital One 360 Associate will be happy to help out.

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